Privacy Policy

Who we are

OrangutanAdventureSumatra is a Bukit Lawang jungle trekking and travel service. You can contact us at support@orangutanadventuresumatra.com or through WhatsApp at +62 853-6240-5752.

Personal data we may collect

• Name, email address, WhatsApp number, country, travel dates, group size, preferred package, and accommodation or transport requests when you contact us.
• Health, allergy, dietary, or fitness notes only when you choose to share them for trekking safety and meal planning.
• Basic technical data normally produced by web hosting, consent, and analytics tools, such as IP address, device type, browser, requested page, timestamp, cookie preference, and approximate engagement information.
• A local browser language preference named oas-locale so the site can remember your selected language.

How we use your data

• To answer enquiries and prepare a suitable trekking or travel package.
• To coordinate guide availability, meals, transport, accommodation, deposits, and safety planning.
• To keep basic business records and improve the clarity of this website.
• To understand which pages are useful through aggregated Google Analytics reporting.
• To remember your selected language on the same device.

GDPR legal bases for European visitors

For European visitors, we rely on contract preparation when you ask about or book a trek, consent when you voluntarily send sensitive details such as health or dietary notes, legitimate interest for basic website security and enquiry management, and legal obligation where accounting or tax records must be kept.

Sharing and external services

Booking details may be shared only with people needed to deliver the service, such as local guides, cooks, drivers, accommodation partners, or payment and communication providers.

This website stores your cookie consent choice in your browser so it can remember whether analytics cookies are allowed.

Google Analytics may process website usage data under Google's own privacy and data processing terms.

When you click WhatsApp, Instagram, email, or other external services, those providers process data under their own privacy terms.

Retention

Enquiry and booking messages are kept only as long as needed to manage your trip, answer follow-up questions, handle accounting duties, and protect legitimate business interests. You may ask us to delete non-essential information.

Your privacy rights

• Request access to the personal data we hold about you.
• Ask for correction, deletion, restriction, or a copy of your data.
• Object to processing based on legitimate interest.
• Withdraw consent for optional information you have provided.
• Contact your local data protection authority if you believe your GDPR rights have not been respected.

Cookies and local storage

This website uses a custom cookie banner to display and remember cookie consent choices, Google Analytics to understand page views and general site usage when analytics are allowed, and local browser storage to remember the language you selected. You can clear cookies and local storage through your browser settings.